Items should be shipped within three business days from the time that the full payment has been received and cleared all authorizations. Normal business hours for My Silhouette are as follows: Monday through Friday, 9 a.m. until 9 p.m. EST. Saturday is not considered a business day and Sundays the company is closed. (Any Legal Holiday(s) will not count as a business day either).
My Silhouette will ship with the most affordable carrier with regard to what is being shipped. At times the company may wave the shipping charges if certain criteria have been met. The company also has handling charges which are added to the shipping charges. These fees can run from five dollars up to twenty dollars again, depending what is being shipped. The company will treat your purchased item(s) with care.
All charges must be received and must have been cleared through the entire authorization process before merchandise leaves the shipping facility.